
Services
Operator Search & Contract Negotiation

Operator Search - We work closely with you to help establish selection criteria and identify potential hotel operators that will be the right fit for your property
Operator Selection - We prepare a shortlist of hotel operators and engage in discussions with them. We sharpen the commercial terms of agreement and select a preferred partner
Contract Negotiation - We help you through the onerous process of ensuring that you sign on the best possible commercial terms and with a clear understanding of what the implications of the various clauses are from a commercial standpoint
Pre-Opening Services

Concept Profile - Creating concept and process profile
Establish Operating Requirements - Establishing operational requirements related to front of the house areas, back of the house areas and rooms
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Amenities Requirement - Establishing the amenities required in rooms, restaurants, spa, laundry and other areas
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Operational Workflows - Creating operational workflows and preparing manpower planning
Operationalising Hotel - Ensuring the hotel is operationalised and is ready to commence operations
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Project Advisory

Guidance on Market Study - Specific guidelines regarding the property needs for creating a meaningful market study
Project Profiling - Preparing a concept development note on the project towards creating a product to translate the owner's vision into a detailed plan
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Planning Advisory - Coordinating with the architect and facility planner to ensure operational excellence towards ultimate-guest satisfaction
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Project Status - During project progress periodically review mock-up rooms, food and beverage facilities, front office and lobby and back of the house from an operational lens
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Hospitality Procurement

Master List - Creating master list of operating supplies & equipment with specifications and quantities along with budgets
Procurement Solutions - Preparing and creating available comparative options
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Recommending Brand - Suggesting brands for each equipment and the list of vendors that supply them
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Annual Maintenance Contracts - Guide the team on creating and renewing AMCs cost-effectiveness over the life of the equipments
Par Stocks & Reordering Levels - Guide the team in setting up par stocks and reordering levels
Hotel Operations Review

Understanding the Mandate - Initial discussions with the client to understand the objective and the areas of operations which require review
Operations Review - Perform walkthroughs with the process owners; carry out an operational performance review in areas like guest services, rooms division, housekeeping among others
Review Report - Identify the areas of inefficiencies or improvement, thereafter providing recommendations to mitigate the inefficiencies or rectify the shortcomings and provide a operations review report with the observations, root cause and recommendations for each of the observations
Manpower Planning

Forecasting Workforce - Estimate workforce needs based on hotel occupancy, events & seasonality and departmental needs
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Assess Current Workforce - Analyse and review the current workforce to identify gaps
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Job Descriptions - Identify the specific job roles and outline the skills and qualifications required for each position
Budgeting - Prepare staffing schedules and estimate personnel costs which align them with hotel's budgets
Recruitment - Recommend recruitment firms and assist in recruitment of personnel

