Services

Operator Search - We work closely with you to help establish selection criteria and identify potential hotel operators that will be the right fit for your property

Operator Selection - We prepare a shortlist of hotel operators and engage in discussions with them. We sharpen the commercial terms of agreement and select a preferred partner

Contract Negotiation - We help you through the onerous process of ensuring that you sign on the best possible commercial terms and with a clear understanding of what the implications of the various clauses are from a commercial standpoint 

Concept Profile -  Creating concept and process profile 

Establish Operating Requirements - Establishing operational requirements related to front of the house areas, back of the house areas and rooms

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Amenities Requirement - Establishing the amenities required in rooms, restaurants, spa, laundry and other areas

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Operational Workflows - Creating operational workflows and preparing manpower planning

Operationalising Hotel - Ensuring the hotel is operationalised and is ready to commence operations   

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Guidance on Market Study - Specific guidelines regarding the property needs for creating a meaningful market study 

Project Profiling - Preparing a concept development note on the project towards creating a product to translate the owner's vision into a detailed plan

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Planning Advisory - Coordinating with the architect and facility planner to ensure operational excellence towards ultimate-guest satisfaction

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Project Status - During project progress periodically review mock-up rooms, food and beverage facilities, front office and lobby and back of the house from an operational lens

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Master List - Creating master list of operating supplies & equipment with specifications and quantities along with budgets

Procurement Solutions - Preparing and creating available comparative options

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Recommending Brand - Suggesting brands for each equipment and the list of vendors that supply them

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Annual Maintenance Contracts - Guide the team on creating and renewing AMCs cost-effectiveness over the life of the equipments

Par Stocks & Reordering Levels - Guide the team in setting up par stocks and reordering levels   

Understanding the Mandate - Initial discussions with the client to understand the objective  and the areas of operations which require review

Operations Review - Perform walkthroughs with the process owners; carry out an operational performance review in areas like guest services, rooms division, housekeeping among others

Review Report - Identify the areas of inefficiencies or improvement, thereafter providing recommendations to mitigate the inefficiencies or rectify the shortcomings and provide a operations review report with the observations, root cause and recommendations for each of the observations

 

Forecasting Workforce - Estimate workforce needs based on hotel occupancy, events & seasonality and departmental needs

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Assess Current Workforce - Analyse and review the current workforce to identify gaps

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Job Descriptions - Identify the specific job roles and outline the skills and qualifications required for each position

Budgeting - Prepare staffing schedules and estimate personnel costs which align them with hotel's budgets

Recruitment - Recommend recruitment firms and assist in recruitment of personnel